Privacy Policy

Effective Date: 4/20/2025

At LeadMatic, a product of AlphieSoft, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business information, and payment details.
• Lead and Customer Data: Information you upload or collect via our platform, including contact lists, messages, and interaction logs.
• Usage Data: IP address, browser type, device info, and usage patterns when you access our platform.

2. How We Use Your Information

We use your information to:

• Provide and maintain the LeadMatic services
• Respond to inquiries and customer support requests
• Send communications such as confirmations, alerts, and marketing
• Improve user experience and enhance our features
• Comply with legal obligations

3. Lead and Message Data

Your uploaded data (including leads, voice messages, call logs, and chatbot conversations) remains your property. We access and process this data solely to provide the services you subscribed to, including call forwarding, email notifications, chatbot automation, and campaign delivery.

4. Sharing Your Information

We do not sell your information. We may share it only with:

• Trusted third-party service providers (e.g., telecom/SMS/WhatsApp/email platforms) necessary to deliver services
• Legal authorities when required to comply with the law or protect our rights

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve performance, analyze usage, and personalize content. You can control cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account or data by contacting us.

8. Your Rights

You may have the right to access, update, or delete your personal information. If you reside in the EU, you may also have rights under the GDPR, such as data portability and objection to processing.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children's Privacy

LeadMatic is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes, and your continued use of our services constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

AlphieSoft
Email: [email protected]
Phone: 787-407-0286
Website: leadmatic.io